Spoonity’s loyalty platform has a powerful segmenting tool that allows you to group and target users for marketing and promotional purposes. First, you segment your loyal customers based on several criteria such as Loyalty Level, Potential or Lifecycle Stage. By personalizing your communications to each specific micro-segment, you can enable smarter, more compelling offers and promotions.

Artificial Intelligence (AI) plays a significant role in Spoonity´s modern loyalty programs, enhancing their effectiveness and personalization. Spoonity leverages AI to give merchants powerful metrics and capabilities, including Predictive Analytics and Experience Personalization.

Do you remember the last time your friend invited you for coffee at that beautiful place? The oldest yet most effective marketing channel is word-of-mouth. As customers fall in love with your products and become loyal to your brand, they also start recommending your business to friends and family. This free marketing lets you spread your brand joy far and wide.

Our Managed Loyalty service gives you a Loyalty Expert Consultant, a Strategy & Execution Coordinator, a Data Analyst and a Machine Learning Specialist who help you make the most of your program by optimizing your marketing campaigns, designing the right loyalty strategies to be executed at the right time, and increasing your profits in the process.

Merchants who rely on Spoonity to manage their loyalty programs experience an increase in average order value (AOV) within their current customer base. Merchants also save time and resources, giving them the ability to focus on their core business while Spoonity’s loyalty specialists improve the performance of their rewards program.

Deciding between building a custom rewards program or buying an existing solution depends on several factors. The three most important things to consider are:

1. Time and Resource Efficiency
   Purchasing an existing solution like Spoonity saves time and resources because it’s ready to implement. This can be advantageous if time-to-market is a priority.
2. Expertise and Support
   Established solutions like Spoonity come with built-in expertise and dedicated support teams, ensuring smoother implementations and ongoing maintenance. This saves you from many potential design and implementation pitfalls.
3. Integrations, Customization and Features 

Spoonity’s loyalty platform is seamlessly integrated into your existing systems, including POS software and online ordering platforms, so it’s easy to optimize data collection and utilization. Spoonity also gives you complete customization capabilities to fit your brand’s unique needs and customer base. And you have control over every aspect, ensuring alignment with your specific objectives and enjoyment of functionalities such as Loyalty Analytics and Marketing Automation that cover all of your requirements.

Our platform can provide you with data about when and where your customers like to shop, who your most valuable and profitable patrons are, their demographics, whether they purchase SKUs or not, what your best-performing items are, and which clients you can grow. Take a look at our Loyalty Analytics solution.

Our software is PCI DSS-compliant. It also has built-in measures that prevent fraudulent activities among your employees, customers and within your place of business.

Yes, absolutely! Spoonity already offers seamless integration with a variety of point-of-sale providers. For a complete list of POS systems and other partners we integrate with directly, you can check out this link.

Yes, we frequently migrate programs that already exist over to Spoonity.

A tablet is only necessary when handling online and mobile ordering.

Not necessarily. Even without it, Spoonity gives you the ability to identify patrons by their phone numbers.

Yes, it varies depending on what level of customization you need.

We’re happy to help, no matter what you need. In fact, our excellent customer service is one of the things that makes Spoonity such a fantastic digital loyalty platform.

Yes, our rewards programs and gift cards for quick-serve restaurants are 100% personalized to your business.

We offer unlimited email campaigns for free. Push notifications and in-app campaigns are also included and unlimited ( these are excellent ways to boost your restaurant’s customer loyalty).