--- title: "Loyalty Analytics" url: https://www.spoonity.com/loyalty-analytics/ type: page date: 2023-10-29 modified: 2025-04-10 markdown_url: https://www.spoonity.com/loyalty-analytics.md --- # Loyalty Analytics ![](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-key-loyalty-metrics-desktop.svg) ![](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity_your_microsite_is_a_spoonity_provided_and_fully_brandable_frontend_mini_website_11zon-1024x624.webp) # Loyalty Analytics ## Key loyalty metrics that tell a story Our Loyalty Analytics feature gives you real-time data about the overall performance of your restaurant loyalty platform, along with fresh ideas on how to grow and improve. Our Loyalty Analytics feature gives you real-time data about the overall performance of your restaurant loyalty platform, along with fresh ideas on how to grow and improve. ![People enjoying the future of loyalty thanks to the rewards program - Loyalty Analytics](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-roi-focused-customer-desktop.png) ![People talking about Spoonity](https://www.spoonity.com/wp-content/uploads/2023/11/spoonity-roi-focused-customer-responsive.png) ![Dashboard from Spoonity for ROI to loyalty analytics for rewards programs](https://www.spoonity.com/wp-content/uploads/2023/11/spoonity-roiI-focused-customer-loyalty-analytics-desktop.png) ### ROI-focused customer loyalty analytics Spoonity’s intuitive online Customer Analytics dashboard includes your most valuable customers, top-selling items, customer growth potential scores, enrollment and retention rate, **customer lifetime** value (CLV) and net promoter score (NPS). Spoonity’s intuitive online Customer Analytics dashboard includes your most valuable customers, top-selling items, customer growth potential scores, enrollment and retention rate, **customer lifetime **value (CLV) and net promoter score (NPS). ![Loyalty Analytics Dashboard from Spoonity](https://www.spoonity.com/wp-content/uploads/2023/11/spoonity-roiI-focused-customer-loyalty-analytics-responsive.png) ### Intelligent customer segmenting The Spoonity **Loyalty Pyramid** is a unique visual that illustrates not only your current loyalty metrics but also the future potential of your program and how you can get there. The Spoonity **Loyalty Pyramid** is a unique visual that illustrates not only your current loyalty metrics but also the future potential of your program and how you can get there. ![Spoonity´s Dashboard to managed your loyalty analytics](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-loyalty-pyramid-is-a-unique-visual-desktop-1024x398.png) ![Dashboard of Pyramid unique visual from Spoonity](https://www.spoonity.com/wp-content/uploads/2023/11/spoonity-loyalty-pyramid-is-a-unique-visual-responsive.png) **Machine learning algorithms** segment your customers into low, medium and high loyalty, give you in-depth statistics including frequency, spend, cross-shopping and upselling, provide predictions according to key indicators, and **categorize every customer** based on their interaction with your program.**Machine learning algorithms** segment your customers into low, medium and high loyalty, give you in-depth statistics including frequency, spend, cross-shopping and upselling, provide predictions according to key indicators, and **categorize every customer** based on their interaction with your program. ![Spoonity´s dashboard for loyalty analytics](https://www.spoonity.com/wp-content/uploads/2023/10/sponity-analyze-store-performance-desktop.png) ### Analyze store performance Analyze store performanceHow many active members do you have at each store? Which stores are **performing best loyalty-wise**? Collect detailed information about your loyal customers in real-time so you can see how they’re behaving at any number of your locations. How many active members do you have at each store? Which stores are **performing best loyalty-wise**? Collect detailed information about your loyal customers in real-time so you can see how they’re behaving at any number of your locations. ![](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-how-many-active-members-do-you-have-at-each-store-desktop.svg) ![Dashboard of performance in loyalty analytics](https://www.spoonity.com/wp-content/uploads/2023/11/spoonity-analyze-store-performance-responsive.png) ### Curated and custom reporting Choose from a pre-formatted suite of curated reports or create your own custom templates using an editor right through your dashboard. Give every report a schedule and gain insight into the many different aspects of your loyalty platform. ![](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-choose-from-a-pre-formatted-suite-of-curated-reports-desktop.svg) ![Spoonity´s Dashboard - Section Loyalty Analytics](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-curated-and-custom-reporting-desktop.png) Choose from a **pre-formatted** suite of curated reports or create your own **custom templates** using an editor right through your dashboard. Give every report a schedule and gain insight into the many different aspects of your loyalty platform today. ![Spoonity´s Dashboard - Section Loyalty Analytics](https://www.spoonity.com/wp-content/uploads/2023/10/spoonity-curated-and-custom-reporting-desktop.png) Are you ready to make the most of your loyalty platform? Get Loyalty Analytics today