Hyper-personalize your communications, automate your messaging and develop effective segmented campaigns to drive loyalty results with the power of Artificial Intelligence.
Automate communications for transactions and events
Set up AI automated messages when customers make specific purchases. Or, create personalized communications for customer events like birthdays, such as rewarding them with a free burrito on their special day.
Hyper-personalize campaigns and boost ROI
Leverage data from different segments to develop in-app and email campaigns targeting high-spenders, frequent visitors or any other group. Create customized promotions catered to the unique loyalty status of each customer.
Spoonity’s segmenting is powered by machine learning and can include:
Loyalty level
Base offers and promotions according to customers’ loyalty status.
Favorite product
Communicate deals on a particular product specifically to customers who love it!
Average spend
Set up a campaign according to average spend and raise customer purchases.
Cross sell
See which customers have high, medium or low levels of cross-selling and target campaigns accordingly.
Lapsed members
Get a snapshot of which loyalty members haven’t purchased anything in X number of days and run a reactivate campaign.
Potential
Set up a campaign according to average spend and raise customeUnderstand every customer’s true potential in your loyalty platform by knowing their maximum spend.r purchases.
Managed templates for easy and effective marketing
Create your own content library for all your customer messaging in the form of templates. Incorporating both static and dynamic content, you can personalize every communication by name, loyalty tier, point balance and more.
Market to your customers using multiple touchpoints
Promote your campaigns through different channels, including in-app, email and push notifications. Forecast your potential reach ahead of time and then manage your promotions in detail to monitor triggers, benefits and duration. Leverage Artificial Intelligence to increase open rates, read rates and sales.