Target high-value customers with tailored offers for maximum ROI.
Spoonity Intelligence: AI‑Powered Loyalty Analytics
Business intelligence to build loyalty with artificial intelligence
Spoonity Intelligence is a Business Intelligence system that transforms your data into strategic information to enhance customer loyalty and grow your business.
With an intuitive interface and artificial intelligence‑based technology, Spoonity Intelligence lets you analyse your customers’ behaviour, segment them by loyalty levels and uncover key opportunities to optimise your marketing and retention campaigns.
Spoonity Intelligence is a Business Intelligence system that transforms your data into strategic information to enhance customer loyalty and grow your business.
With an intuitive interface and artificial intelligence‑based technology, Spoonity Intelligence lets you analyse your customers’ behaviour, segment them by loyalty levels and uncover key opportunities to optimise your marketing and retention campaigns.
AI‑Driven Segmentation
Gain a deeper understanding of your customers through AI‑powered segmentation. Spoonity Intelligence uses advanced algorithms to classify customers into different loyalty levels, letting you personalise campaigns and maximise engagement.
Gain a deeper understanding of your customers through AI‑powered segmentation. Spoonity Intelligence uses advanced algorithms to classify customers into different loyalty levels, letting you personalise campaigns and maximise engagement.
Lifecycle‑based customer marketing
Design campaigns tailored to each stage – retention, upsell or reactivation – and increase engagement with precise actions using Spoonity Intelligence to connect with your customers at every phase.
Design campaigns tailored to each stage – retention, upsell or reactivation – and increase engagement with precise actions using Spoonity Intelligence to connect with your customers at every phase.
Loyalty Programme Performance Analysis
Track the success of your loyalty program with key metrics such as Lifetime Value (LTV), retention rates, and cohort trends. Gain actionable insights to fine-tune your strategy and maximize customer retention and revenue.
And this is just the beginning—Spoonity Intelligence will continue to evolve with new features
Customer Feedback, Simplified and Actionable
With the NPS Dashboard in Spoonity Intelligence, you can monitor your Net Promoter Score (NPS), identify key feedback trends and understand what your customers value most—all in one platform
Gain insights such as:
How satisfied are your customers with your service?
A clear view of promoters and detractors.
Trending feedback keywords to shape your strategy.
Unlock the Power of Loyalty Segmentation
Not all customers are the same, and that’s where Spoonity Intelligence makes a difference. Our Loyalty Segmentation Dashboard helps you identify your most loyal customers, at-risk users, and all other users.
With AI-powered insights, you can:
Re-engage at-risk customers before they churn.
Optimize loyalty strategies to boost engagement and sales.
Put your data to work by understanding exactly who your customers are and how to activate them effectively.
Segmented campaigns in seconds
Take your marketing campaigns to the next level with Spoonity Intelligence and its Segment Builder. Filter your customer base by key attributes such as purchase frequency, loyalty level or product preferences.
With Segment Builder, you can:
Identify high‑value customers for personalised offers.
Target inactive customers to reactivate them and boost sales.
Design smarter and more effective strategies with ease
