In a world of limitless options, it is imperative that you are able to get your customers coming back to your business. Whether you have a loyalty program or not, you need to build long-term relationships with your customers to ensure future growth.
Losing Customers is Extremely Costly
It costs five times more to acquire a new customer than to retain an old one. If you already have an audience for your products, it’s much easier to get them to love what they’re purchasing than to convince someone new to try it out. Current customers are the future lifeline of your business, and you certainly don’t want to lose out.
Customers Love Rewards
People enjoy feeling appreciated. Food service businesses are incredibly customer-centric, and understanding how to make your customers feel valued will win you major points.
9 ways are highlighted below to help you build better relationships with your customers.